Privacy Statement

Audibly Visual Entertainment Ltd t/a Audibly Visual (Us, Our, We or Audibly Visual for the purpose of  this statement) provide AV and Event services to clients within the UK. This statement explains why, how and when we collect and process your data. If you have any questions about this statement, you can contact us by emailing privacy@audiblyvisual.com. This statement is subject to change, and the latest published version of the statement (below) is the one you are deemed to have accepted by using the website, enquiring about the services we offer, completing a booking or interacting with the business in another way.  This Statement was last updated on 27th August 2023.

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The Type of Information We Collect
We currently collect and process the following information:
•    Your name
•    Your email address
•    Your phone number
•    Your address and the address of the site where any of our services will be provided
•    Details about the services you are interested in
•    Device data, such as IP address, operating system or browser type
•    Website usage 

•    Financial information, such as bank or card payment details (via our payment partners)

 

 
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
•    To provide any of the services / goods offered by the business, or quotations for these
•    To ensure you receive relevant future information from us regarding the business, products, services and future opportunities
•    To process payment for services via our payment partners
•    To provide ongoing support for services or goods
•    To book appointments for discussion about services or goods we can offer
•    To allow the business to operate, maintain a customer database and account for transactions completed or due.
•    To provide feedback to the business once services / goods have been fully delivered, or throughout the process


We also receive personal information indirectly, from the following sources in the following scenarios:
•    Google – using cookies when you visit or interact with our website, to allow monitoring of website usage, access and effectiveness across devices and users, as well as allowing us to make improvements.
•    Stripe – When visiting or placing an order through our online store or card payment system, to allow for payment, processing and delivery of orders
•    Stripe – When you pay invoices or other fees due online through stripe, to allow us to confirm and track payment online
•    Monzo – When you view, accept, or comment on quotes, invoices, documents or other items shared through Monzo, to allow us to track orders, customer details and business transactions


We use the information that you have given us in order to provide, advertise and communicate about some or all of the services we have on offer. The information allows us to effectively communicate with you about all aspects of a project, as well as allowing us to accept payments and offer ongoing support where required. Some of the information collected can also be used to customise the website for you or your device and make future improvements to our website.
We may share this information with third parties, these include:

>  “Monzo” for generating quotes and invoices, keeping a record of customer contact details and payments received, processing payments, audit trail, tax and accounting purposes and shopping through our online store.

> “Microsoft" for processing booking and keeping in contact with you.

> "Google" to allow customer management, quoting, invoicing and contact, to get in touch when you contact us through the website or wish to use our services, to manage bookings for future and store historical customer booking data and to get in touch when you sign up to receive updates from us (or record that you do not wish to receive updates, if that is your preference).

> Online streaming platforms, such as "YouTube" to allow for the live streaming and playback of an event where requested or agreed

> Other Selected partner organisations who assist with the supply of services, equipment, personnel and expertise on a project by project basis.

Some of the included above are based, or store information outside of the EEA, where different data protection laws apply. 

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@audiblyvisual.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest

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Third Party Websites
Our site may include links to third party websites, such as our hosted online shop, facebook page, or websites outside of our control
You should read the Privacy Policies of each website you visit, it will be seperate to the one here.

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How we store your personal information
Your information is securely stored using cloud services provided by the suppliers highlighted above. Some of these are hosted in areas outside of the EEA, where different data protection laws apply.
We keep your details for the minimum amount of time required in line with the with the service(s) we provide(d) to you, or you provide(d) to us. If ongoing support or re-contact is a possibility, this will be for an extended period or until you ask us to remove these details. When information about you is no longer needed, or you request its removal, we will dispose of it by manually deleting records containing your identifiable information, or setting rules which complete this task automatically.
Some information, such as transaction records, may be kept for tax, accounting, dispute resolution or legal purposes. This information will be kept for a minimum of the legally required time frame, regardless of any request made by you. All information stored is protected by a minimum of one security measure (eg: Password, Fingerprint or ID Confirmation), with access restricted to those detailed in the privacy statement. We will always do our best to protect the information we hold, however we cannot be responsible for the actions of individuals or groups who gain unauthorised access to any system we use or maintain; we make no warranty, express, implied or otherwise, that we will prevent malicious access.

 
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at privacy@audiblyvisual.com if you wish to make a request, or call us on 0116 436 2665. We will always aim to respond in a timely manner, and help with your enquiry wherever possible.

 


 
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@audiblyvisual.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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Cookies

We use cookies on this website, because we work with Wix to bring you this website and monitor how it is used, accessed and viewed.

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A "cookie" is a small piece of information that a website saves to your device whilst you are visiting a web page or website. Cookies can be helpful and are used for a whole host of different reasons. For example, remembering your preferences from a previous visit to a website. Cookies can also be used to help ensure that the advertisements you see are based in your interests and to compile statistical data on your use of various services, including ours. 

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audiblyvisual.com uses the following types of cookies:

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a. 'session cookies' which are stored only temporarily during a browsing session to allow normal use of the website, as well as ensuring the ongoing security of the website and analytical data collection. This type of cookie is deleted from your device when the browser is closed. 

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b. 'persistent cookies' which are read each time you return to our website. These are saved on your device for a fixed period (maximum of 12 months)  and are not deleted when the browser is closed. Such cookies are used for monitoring site stability, saving preferences for repeat visits and monitoring relevant systems. If you wish to find out more about the cookies in use by Wix, you can do so here

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Cookies can be removed from your device by following the instructions for your device, however this may cause some of the functionality of our website to be degraded during your visit.  If you wish to find out more about cookies, you can do so on the ICO website here. You can also view the Wix terms of use here, and view their privacy policy here.